Habican – Privacy Policy (Australia)

1. Introduction

This Privacy Policy explains how Habican Pty Ltd (ABN 21 691 350 277) (Habican, we, us, our) collects, uses, stores, and discloses personal information in connection with our website and services.

Habican operates an online platform that connects customers with trusted local service providers for home repairs, maintenance, cleaning, gardening, and related home services (the Platform).

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Platform or submitting your details, you agree to the collection and handling of your information as described in this Policy.

2. What Information We Collect

We collect personal information that is reasonably necessary to operate our Platform and connect customers with providers, including:

2.1 For Customers

  • Name, email address, and phone number

  • Suburb, postcode, or service location

  • Job details and photos you provide

  • Any other information voluntarily submitted via forms or correspondence

2.2 For Providers

  • Business name, contact person, ABN, and email

  • Phone number and service areas

  • Licence, insurance, and credential details

  • Service categories, descriptions, and verification information

2.3 Automatically Collected Information

When you use our website or forms, we may automatically collect:

  • IP address, browser type, and device information

  • Usage data through analytics tools

  • Cookies or similar tracking data for site performance and analytics

3. How We Collect Information

We collect personal information:

  • Directly from you through online forms, emails, or website submissions;

  • Indirectly through automated systems that process data between our website and internal databases;

  • From publicly available sources (e.g. ABN Lookup, licence registers); or

  • From third parties you authorise us to contact for verification purposes.

We do not collect sensitive information unless voluntarily provided and relevant to a service (e.g. accessibility needs for home modifications).

4. Why We Collect and Use Your Information

We collect, hold, and use personal information for purposes including:

  • Matching customers with suitable providers;

  • Verifying provider credentials and eligibility;

  • Facilitating communication between customers and providers;

  • Operating, improving, and maintaining the Platform;

  • Sending service updates, administrative notices, or support responses;

  • Managing feedback, disputes, or regulatory compliance; and

  • Complying with our legal obligations.

We will not sell or rent your information to third parties.

5. How We Share Information

We only share personal information when it is reasonably necessary to deliver and improve our services or to comply with legal obligations.

We may share your information with trusted third parties, including:

  • Service providers: We share relevant customer details with matched service providers so they can prepare quotes and contact customers about their job requests.

  • Technology and operations partners: We use reputable cloud-based systems to host, process, and store information that supports our website, online forms, communications, and customer management. These partners help us operate securely and efficiently.

  • Regulators or authorities: We may disclose information where required by law, regulation, or court order, or to protect our legal rights and the safety of users.

  • Professional advisers: We may share information with our accountants, auditors, insurers, or legal advisers where reasonably necessary for business operations or compliance.

We take reasonable steps to ensure that any third parties handling personal information on our behalf do so securely and in a manner consistent with the Australian Privacy Principles.

6. Data Storage and Security

Personal information is stored electronically using secure, cloud-based service providers.
We apply reasonable administrative, technical, and organisational safeguards to protect against loss, misuse, or unauthorised access.

While we strive for high security, no system is entirely risk-free. You provide information at your own discretion and risk.

7. Overseas Data Transfers

Some service providers we use to host or process information may operate in locations outside Australia, including the United States and the European Union.

We take reasonable steps to ensure those providers handle personal information in accordance with privacy standards comparable to the Australian Privacy Principles, including through contractual obligations or equivalent privacy safeguards.

8. Data Retention

We retain personal information for as long as necessary to operate the Platform and for legitimate business or legal purposes (for example, record-keeping, accounting, or handling complaints).

Once information is no longer required, we take reasonable steps to delete, de-identify, or securely destroy it.

9. Direct Marketing

We may occasionally send updates about Habican’s services or news relevant to customers and providers.
You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us.
We will not share your contact details with unrelated third parties for marketing without consent.

10. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve performance and user experience.
You can disable cookies in your browser settings, though some features may not function properly.

We may use anonymised website analytics to understand visitor trends. Data collected is aggregated and not personally identifiable.

11. Access, Correction, and Deletion

You may request to:

  • Access personal information we hold about you;

  • Correct inaccurate or incomplete information; or

  • Delete your information, where legally permissible.

Requests can be sent to [info@habican.com.au], and we will respond within a reasonable time (usually within 30 days).

If deletion prevents us from providing you with services, we’ll inform you before proceeding.

12. Notifiable Data Breaches

If we become aware of a potential data breach, we will promptly investigate and assess its impact.
Where we reasonably believe the breach is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

13. Children’s Privacy

Our Platform is not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors.
If you believe a child has submitted personal data, please contact us and we will delete it as soon as practicable.

14. Complaints and Enquiries

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at: info@habican.com.au

We aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available at https://www.habican.com.au/privacy.
Your continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

16. Contact Us

Habican Pty Ltd

Effective Date: November 2025

Email: info@habican.com.au

Website: https://www.habican.com.au